Hi, This is the 4rd time I have bought your iphone case from amazon. Normally they are durable and of good quality. But on this occasion its build quality is bad. The strip which attaches the front cover to the back case has become detached in less than one month of normal use….

Question from ***gautam of United Kingdom: Hi, This is the 4rd time I have bought your iphone case from amazon. Normally they are durable and of good quality. But on this occasion its build quality is bad. The strip which attaches the front cover to the back case has become detached in less than one month of normal use. Please advise the best way to get a replacement or repair urgently because I am having to use a different cover for my iPhone 16 Pro Max
Many Thanks for your prompt attention and response. | Answer: sorry for that, we don’t offer retail service, so pls try to contact with the official service or seller to ask for the replacement or refund.