I purchased DUX DUCIS Magnetic for iPhone 16 Pro Max Case, Compatible with MagSafe, 360°Spin Magnetic Stand, Premium PU Leather Wallet Case Flip with RFID Blocking Clear Shockproof Phone Cases Cover (Blue) on Amazon UK on Oct 25…

Question from v.*** of United Kingdom:
Hi
I purchased DUX DUCIS Magnetic for iPhone 16 Pro Max Case, Compatible with MagSafe, 360°Spin Magnetic Stand, Premium PU Leather Wallet Case Flip with RFID Blocking Clear Shockproof Phone Cases Cover (Blue) on Amazon UK on Oct 25
Order # 20*-582***-7224***
The attachment of the cover is faulty on this product and has peeled off the main cover, so the iphone screen can no longer be securely protected.
This quality failure is not what I experienced in my previous purchase of this item for my older phone. The new product has failed within 3 months of purchase.
Please refund or replace the item.

Answer:
Hi, so sorry for that, as we only offer wholesale services, we cannot provide after-sales support for retail purchases. Please contact the seller or the brand’s official customer service for assistance.