Good morning. I bought a Bluetooth keyboard recently and I’m having some problems to connect it, there is something that I should do in that cases? When I press the fn + parry button the light just flashes two times and stops, the flash keeps on. Hope that you guys can help! Thanks..

Question from Eric*** of Brazil:
Good morning. I bought a Bluetooth keyboard recently and I’m having some problems to connect it, there is something that I should do in that cases?
When I press the fn + parry button the light just flashes two times and stops, the flash keeps on. Hope that you guys can help! Thanks

Answer：
Good day, and thank you for reaching out to us! We’re sorry to hear you’re experiencing difficulties connecting your Bluetooth keyboard, and we’re here to help you resolve this.

Based on your description, here are a few troubleshooting steps you can try:

1. Ensure the Keyboard is in Pairing Mode:
When you press Fn + Pairing (usually marked as a Bluetooth icon), the light should flash continuously, indicating it’s in pairing mode. Since it only flashes twice and stops, please try the following:

Hold the Fn + Pairing button for a few seconds longer (around 5-10 seconds) to see if the light starts flashing continuously.
If your keyboard has a power switch, ensure it is turned on before attempting to pair.

2. Check Bluetooth on Your Device:

Make sure Bluetooth is enabled on the device you’re trying to connect to (laptop, tablet, or smartphone).
Try restarting the Bluetooth on your device and attempt pairing again.

3. Clear Previous Pairings:

If the keyboard was previously paired with another device, it might not enter pairing mode correctly. Try resetting the keyboard (refer to the manual if available) or remove any old Bluetooth connections on your device.

4. Battery Check:

Ensure the keyboard has sufficient charge. A low battery might affect its ability to stay in pairing mode.
If these steps don’t solve the issue, please let us know the keyboard model and the device you’re trying to connect it to. This will help us provide more specific guidance.

We look forward to assisting you further!