I have purchased 2 cases from you for my Samsung s25 ultra (DUX DUCIS for Samsung S25 Ultra Case with Stand, Compatible with MagSafe, Premium PU Leather Wallet Folio Case with [RFID Blocking] [Card Slots], S25 Ultra 6.9″ Transparent Back Cover Flip Case, Black) the first purchased on 1st February, …

Question from Andrew*** of United States: I have purchased 2 cases from you for my Samsung s25 ultra (DUX DUCIS for Samsung S25 Ultra Case with Stand, Compatible with MagSafe, Premium PU Leather Wallet Folio Case with [RFID Blocking] [Card Slots], S25 Ultra 6.9″ Transparent Back Cover Flip Case, Black) the first purchased on 1st February, it last 3 weeks before the magnetic ring on back stayed stuck onto my cars magsafe stand. I was happy with the case apart from thus, so purchased another one thinking it was my cars magnet which was too powerful. Bought another one on 21st march, and avoided using car stand. Only 6 days later, the mag ring itself just fell off when closing it back in. Really poor design where the ring is attached to Case. Very disappointed. | Answer： We apologize for any inconvenience this may cause. As the official brand and provider of wholesale services only, we regret that we cannot offer after-sales support for retail purchases. For further assistance, please contact the seller or reach out to your shopping platform’s customer service team.